Cuckoo have been on quite a journey under Fern Trading Group, with our aim being simple – to be the best and most trusted ISP, working to disrupt the UK broadband market by prioritising service and customer experience. We have got off to a great start, having been voted the UK’s best broadband provider for customer service twice!
This year our journey continues and in a big way – in February 2023 Fern Trading announced the consolidation of Cuckoo, Giganet, Jurassic Fibre, Swish Fibre, and AllPoints Fibre into a single Fibre To The Premises (FTTP) operating entity to accelerate full-fibre delivery in the UK. The unification of these businesses will enable us to combine resources, knowledge and expertise to hasten and grow full fibre network access across the UK.
Now, by combining our regional operations, we are building a national ISP alongside a national wholesale network that can serve millions and achieve our new joint mission to be the UK’s most recommended way to connect.
To take us on this journey and achieve our mission we need a Head of Billing & Revenue Assurance to take accountability for billing, payments and revenue assurance for our customers. This role a great opportunity to deliver a great experience to our customers through trusted billing and payments services, while operating revenue assurance processes to reduce revenue leakage and support a profitable business.
Each day you'll be:
- Managing end to end ownership of accuracy of bills, supporting a great customer experience, Net Promoter Score, and business profitability
- Taking ownership of the customer experience, including clarity and transparency of bills, and other related customer communication for billing and payments such as alerts and notifications
- Managing relationships with key partners for billing, payments and revenue assurance
- Delivering and managing projects and initiatives to introduce improved capabilities and systems
- Identifying and delivering continuous improvements to systems and processes.
We're offering a salary package range of £81,000 - £99,000pa with staff incentives.
Can you see yourself working with us? Apply now!
We want all candidates to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure our assessment process works for you!
#billing #revenue #payments #continuousimprovement