About Us:

At Cuckoo, we put our customers at the heart of everything we do, as we try to make their lives easier and their broadband faster. Because the truth is, we want them to actually feel good about their broadband. That’s why we call it feel-good broadband.

We’ve already topped MoneySavingExpert’s poll for the best customer service (twice) and are well on the way to achieving our overall aim: to become the UK’s most recommended way to connect.

So if you’re as customer obsessed as we are, and want to help change the face of the UK’s broadband industry, we’d love to hear from you.

About this role:

As our Senior Billing Analyst, you’ll be at the heart of ensuring our billing operations are spot-on, efficient and fully compliant. You’ll dive into billing data, identify trends and optimise processes to keep things running smoothly. Your expertise will support key Billing initiatives, helping drive Cuckoo’s success and make sure our customers always get the best experience.

This role requires occasional presence in our Exeter based Head quarters. 

What you'll do:

• Billing Process Management: Oversee the end-to-end billing process, ensuring accurate and timely invoicing for broadband, wireless and telecom services. You’ll be the one who keeps everything running smoothly!
• Data Analysis & Insights: Dig into customer billing data to spot discrepancies, uncover trends and find new opportunities to improve the billing process. Your knack for detail will help us continuously level up.
• Dispute Resolution: Be the go-to person for resolving billing disputes, working hand-in-hand with our customer service and sales teams to quickly clear up any issues and keep our customers happy.
• Compliance & Best Practices: Ensure everything stays on track by meeting regulatory requirements, adhering to internal policies and following industry best practices.
• IT Collaboration: Partner with IT to make sure our billing system is running at its best. You'll help solve system issues and optimize features to make the whole process even more efficient.
• Revenue Assurance & Reporting: Create and review reports that dive into revenue assurance, billing accuracy, and financial performance. You’ll help us stay on top of key metrics that drive business success.
• Audit & Regulatory Support: Assist with audits and regulatory reviews, providing all the necessary documentation and explanations to ensure everything passes with flying colours.
• Process Improvement: Play a crucial role in developing and rolling out new billing policies and procedures to streamline our operations, to keep everything running smoothly.

You should apply if you have:

• Several years of experience in billing, revenue assurance or financial analysis, preferably within a telecommunications or broadband environment.
• A great expertise in telecom billing systems, CDRs, rating and invoicing processes.
• Experience with Excel, SQL and data analytics tools to perform in-depth billing analysis.
• Hands-on experience with ERP and CRM systems used for billing and financial reporting.
• A natural talent for problem-solving and attention to detail.
• Excellent communication and interpersonal skills, enabling effective collaboration across cross-functional teams.
• The ability to juggle multiple tasks, thrive under pressure and meet deadlines in a fast-paced and dynamic environment.
• A great understanding of FCA, OFCOM and other key telecommunications regulations.

Life inside the nest:

• Annual salary of up to £50,000, depending on experience 
• 4x Life Assurance
• Income Protection
• Salary Sacrifice Pension
• 30 days holiday plus statutory bank holidays
• Enhanced Sick Leave
• Enhanced Family Leave
• Private Healthcare
• Private Dental Care
• Cycle 2 Work Scheme
  
• Health Cash Plan 
• Shopping Discounts

Cuckoo's commitment to inclusive hiring:
One of our Cuckoo values is ‘We are different’. And we really mean that. We’re a diverse bunch, with loads of different backgrounds, experiences, skills and perspectives. And all this makes us strong and better as a team. So, if you’ve got something different to bring to our flock - whether you’ve picked up skills in unexpected places, or you approach challenges in a way that others don’t - we’d love you to apply.

Can you see yourself working with us? Apply now!
We want all candidates to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure our assessment process works for you.